Magento Extensions FAQs
Question: Can I translate these extensions into other languages like Spanish, Chinese ?
Answer: Yes, post your question on our forum so developer team can help to indicate where to update or change the languages to suite your need. Magento support international languages, please find your languages packages for Magento here.
Question:Can I customize extensions to suit my need?
Answer: Yes. You can modify our extensions at your discretion for your own web-sites. However, you cannot resell or place the modified extensions (as whole) for downloads on your websites.
Question:I did the payment, while I have not received the download link?
Answer: The download link always is automatically sent to your payment email within 5 minutes after the payment is done. Please check your inbox, open your confirmation email and there is your own product download link. Please check the Order Confirmation Email, there is download link inside. You can also use your download code to download on our website at this link. Each single purchase product has its own code, and you have to copy the right code to download your product.
Question:How long can I download my purchased product?
Answer: can still download the product within 6 months (180 days) from the payment time and can download up to 100 times. If this limit is over, you have to buy again the new product download sections.
Question:Can I download the update of new version?
Answer: Yes, within 6 month of your single purchase, if we release and update the extension or template, we will include into the product download package on our download server, so you can download with the same download links in your confirmation email.
Question:How do i find if my product has been updated or a new version is released?
Answer: Visit the product page and you can check the status of updates and version release. Remember, you will have to check for each of the extension used on your site manually.
Question:I do not have a Paypal account. Do you support other payment methods?
Answer: Yes! You should know that Paypal supports including all major types of Credit cards. Visit Paypal for more information. So you still can pay via Paypal with your credit card or E-check. We also accept 2checkout payment.
Question:Do you have refundable policy?
Answer: Yes, we have refund policy here. You can contact us for your special refund case.
Question:Can I install our products on multiple domains?
Answer: It depends on the domain license support that you purchase.